Refund policy is applicable only within 15 days from the date of delivery.
If the client is returning after 15 days with quality issue then 30% will be charged for proofreading and 50% for rework (The 30% & 50% is calculated as per the file length & the original cost of the file).
Refund policy is applicable only for category A (Excellent) and B (Good) audio.
We do additional round of proofreading if there is any quality issue before raising request for refund.
The request will be raised only if the proofread copy is not meeting the quality expectation. We require a revised copy from the client.
Refund policy is not applicable for Difficult audio's and Rush orders.
We cannot guarantee for rush orders and difficult quality file. Also re-work is not applicable.